If you need to get ahold of us for any reason (even just to say hi!), please contact our customer service team at firstname.lastname@example.org.
Sunscreen is one of the most important products that you can use. No matter your age, skin type, or skin tone, we believe it’s an essential product and a tool that empowers people to enjoy life outdoors. The sun is a beautiful thing, and we should all enjoy it, but we should do so safely, and sunscreen allows for that.
The sun can damage our skin in two ways: overexposure to UVB rays can cause painful sunburns that can lead to the development of skin cancer; overexposure to UVA rays can also lead to skin cancer, and because UVA rays penetrate the skin more deeply, they can cause premature aging and wrinkling in your skin.
We feel very strongly about using sunscreen. With 5 million cases diagnosed annually, skin cancer is more diagnosed than all other cancers combined. But it is also the most preventable, and sunscreen is your key to protecting yourself from contracting this deadly disease.
We recommend using broad spectrum sunscreen - meaning sunscreens that provide protection against UVA and UVB rays. All Bask products are broad spectrum sunscreens. As Baz Luhrmann told us in 1999, “ladies and gentlemen...wear sunscreen. If I could offer only one tip for the future, sunscreen would be it.”
Bask uses the following active ingredients as UV filters:
Avobenzone 3%: UVA UV filter
Homosalate 7.5%: UVB UV filter, excellent for dissolving hard to solubilize powder agents like Avobenzone
Octisalate 5%: UVB UV filter, used in combination with other UV filters to solubilize solid UV filters
Octocrylene 5%: UVAB and UVAII UV Filter that helps to photostabilize other UV filters like Avobenzone and Homosalate
Because we sell personal care products, we do not accept returns. We will issue refunds within 45 days of your purchase if you are not fully satisfied with your purchase. Please reach out to email@example.com with your order number and a description of your problem to initiate the process. You can always contact us with any questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
If we are unsuccessful in resolving your problems, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to high demand and interest during our launch, you may experience a delay in processing your order. Please bear with us as we're kind of new to this. We're just sunscreen advocates, not trained merchants. But we know that once you receive your Bask, you'll know it was worth the wait.
Domestic Shipping Rates and Estimates
For two-hour and next day shipping: Shipping charges for your order will be calculated and displayed at checkout.
We offer flat rate shipping throughout the USA.
Estimated delivery time
|Lightweight Shipping||1 to 3 business days (for less than 1 lb)||$3.99|
3 to 4 business days
UPS 2nd Day Air
1 to 2 business days
Starting in June 2021, we offer 2-hour delivery In New York City and Brooklyn, Los Angeles, San Francisco, and Chicago. If your shipping address falls within our delivery range, then the option will automatically appear during your check out. Free local delivery is available for orders over $40 within our area of coverage. For orders under $40, we charge $8.99 for local delivery.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
We currently support shipping to the United States and Canada
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Because we sell personal care products, we do not accept returns. But since we also sell good feelings, we our dedicated to satisfaction. If you aren't fully satisfied with your experience or our products, please contact us at firstname.lastname@example.org, so we can work to resolve your problem(s) and/or issue a full refund. Refunds will only be issued within 45 days of purchase.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis, and are committed to a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.