Refunds, returns, and exchanges
Because we sell personal care products, we do not accept returns. But since we also sell good feelings, we are dedicated to satisfaction. At Bask we have a 100% Happiness Guarantee. If you aren't fully satisfied with your experience or our products, we'll refund your first order in full. Please contact us at firstname.lastname@example.org, so we can work to resolve your problem(s) and/or issue a full refund. Refunds will only be issued within 60 days of purchase.
We will accept a return if the plastic has not been removed from a spray canister top, and/or the aluminum seal has not been broken on a tube of lotion.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis, and are committed to a satisfactory solution. If you used Route shipping protection on your order (if you did, it will appear on your receipt), then you can file a claim for a replacement here.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.