RETURNS
Refunds, returns, and exchanges
Because we sell personal care products, we do not accept returns. But since we also sell good feelings, we are dedicated to satisfaction. At Bask we have a 100% Happiness Guarantee. If you aren't fully satisfied with your experience or our products, we'll refund your first order in full. Please contact us at hello@basksuncare.com, so we can work to resolve your problem(s) and/or issue a full refund. Refunds will only be issued within 60 days of purchase.
We will accept a return if the plastic has not been removed from a spray canister top, and/or the aluminum seal has not been broken on a tube of lotion.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@basksuncare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis, and are committed to a satisfactory solution. If you used Route shipping protection on your order (if you did, it will appear on your receipt), then you can file a claim for a replacement here.
If you have any further questions, please don't hesitate to contact us at hello@basksuncare.com.