Refunds, returns, and exchanges

Because we sell personal care products, we do not accept returns. But since we also sell good feelings, we our dedicated to satisfaction. At Bask we have a 100% Happiness Guarantee. If you aren't fully satisfied with your experience or our products, we'll refund your first order in full. Please contact us at, so we can work to resolve your problem(s) and/or issue a full refund. Refunds will only be issued within 45 days of purchase. 

We will accept a return if the plastic has not been removed from a spray canister top, and/or the aluminum seal has not been broken on a tube of lotion.

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis, and are committed to a satisfactory solution. If you used Route shipping protection on your order (if you did, it will appear on your receipt), then you can file a claim for a replacement here

If you have any further questions, please don't hesitate to contact us at

*By deselecting package protection, Bask Suncare
is not liable for lost, damaged, or stolen items